You will need to enter the new code that is displayed in the app if the previous code did not work. Make sure you're entering a code that is currently active. My Authenticator verification code does not workĪuthentication App 2-Step Verification codes only work when displayed in the app. If you're still unable to log in with a new code, please contact Customer Support. Use the Resend Code or Start Over feature on the 2-Step Verification login screen to request a new code. My email 2-step verification code does not workĮmail 2-Step Verification codes expire after 15 minutes and will no longer work if the code was already entered incorrectly for that account.

If you're still not receiving the 2-Step code after following those steps, please contact Customer Support. You can also try using another 2-step verification method you set up if you continue to have issues.

Use the Resend Code or Start Over feature on the 2-Step Verification login screen.

Add the email address to your email Contacts.If you do find the message in your spam folder, mark it as Not Spam to prevent future filtering.Check your spam, junk, promotions, social, and any other folders to see if the message was filtered by your email provider.If you have multiple email addresses, confirm you're checking the same one you added to your Roblox account.I'm not receiving the 2-step verification email

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