Please email the diagnostics results to us directly at mentioning ticket 392635 in the subject line, don’t post them here! If able, please plug the dock with monitors attached into your computer, then go to this page and follow the instructions there: We have a troubleshooting tool that helps us find out what is going on in situations like this.

If these two initial suggestions have not helped then I would suggest we get some diagnostics from your system to look for other possible causes. To do so we have a guide here: If you have any questions about this process please let me know! I’d also suggest we update the firmware on the dock. Let’s proactively update to the newest Intel graphics drivers here: (please reboot afterwards even if not prompted to)

I fully expect we should be able to resolve this issue!įor your ThinkPad X13 Gen 2 (I’m assuming it’s the Intel model with Thunderbolt based on the previous discussions between you and Brian) I would recommend the following steps to try and resolve this issue: The issues you’ve described could be caused by a driver update being needed, a possible configuration issue, or possibly the system or dock firmware may need an update to enhance compatibility. My name is Josh and I am taking over for Brian for your new TBT3-UDZ having issues with the two monitors.

Lenovo gen2 dock firmware